Thank you for choosing Vista Profits AI Workforce (“the Service”), owned and operated by Incerto Technocracy Sdn. Bhd. (“we”, “us”, or “our”), a company incorporated under the laws of Malaysia. We are committed to providing all our users with a reliable and high-performing experience.
Because our Service is digital and delivered instantly upon purchase, we adhere to the following Refund and Cancellation Policy. Our order process is securely conducted by our Merchant of Record, Paddle.com (“Paddle”), who acts as the legal reseller of our artificial intelligence (AI) software subscription. Paddle manages customer refunds on our behalf in accordance with our instructions.
1. Subscriptions and Cancellations
- Cancel Anytime: You may cancel your subscription at any time directly through your User Account Dashboard.
- Billing Cycle: Upon cancellation, your account will remain active until the end of your current paid billing period (monthly or annually). No further automatic charges will occur.
- No Prorated Credits: We do not offer prorated partial refunds for unused time remaining in an active billing cycle.
2. Our 30-Day Functionality Guarantee
We do not offer refunds for changes of mind, lack of usage, or budget adjustments. Instead, we provide a 30-Day Functionality Guarantee. This guarantee applies exclusively to core technical outages of our software's backend. To qualify for a refund, you must experience a material defect, strictly defined as one of the following three major technical failures:
- Total and Complete Failure of Email Automation: A 100% backend system failure that entirely prevents the software from processing or sending any outbound emails to your list.
- Total and Complete Failure of Outbound Voice Calling Engine: A 100% system-wide backend failure that entirely prevents the software from initiating or connecting any outbound voice calls.
- Total and Complete Failure of Meeting Booking Integration: A 100% persistent backend failure that entirely prevents the software from automatically scheduling or securing confirmed calendar meetings with qualified prospects.
Please note: These provisions apply strictly to core technical outages of our software. They do not cover zero-activity logs caused by misconfigured user settings, lack of positive email replies, or domain suspensions. The software must be technically down, rather than idle due to lack of campaign response, to qualify for a refund.
If you experience an eligible material defect, you are entitled to a remedy under the following conditions:
- Log a Ticket within 30 Days: You must report the functional issue by logging a support ticket directly through your active User Account Dashboard within 30 calendar days of your initial purchase or subscription activation.
- Opportunity to Fix: You must allow our engineering team a window of 7 days from the time the ticket is logged to troubleshoot, patch, or resolve the reported material defect.
- Refund Issuance: If our team is unable to resolve the material defect within the 7-day timeframe, a full refund will be approved and executed through Paddle.
3. Exclusions from the Functionality Guarantee
The functionality guarantee strictly excludes minor technical anomalies, subjective output preferences, and user-side configuration errors.
A refund will not be granted for minor user interface bugs, cosmetic glitches, slow dashboard loading speeds, or temporary server downtime lasting less than 24 consecutive hours. Furthermore, because AI-generated conversations rely on external variables, subjective dissatisfaction with the specific phrasing, tone, or conversational style of the AI software's email replies or voice scripts does not constitute a functionality failure, provided the system successfully generated and delivered the communications.
Additionally, any failures caused by poorly formatted or invalid prospect data uploads, low-quality lead lists, high email bounce rates due to poor domain reputation, disconnected calendars, or third-party telecom carrier blocks outside of our control are entirely excluded from this guarantee.
4. How to Open a Functionality Claim
To request a refund under our functionality guarantee, please complete the following steps:
- Log into your User Account Dashboard.
- Navigate to the Support / Help Desk section.
- Open a new ticket, selecting "Functionality Claim" as the category.
- Provide your Order ID and attach a detailed description, screenshots, or videos demonstrating the material defect.
5. Automatic Renewals Adjustment During the 7-Day Review Window
To ensure you are never billed for a service experiencing an open, unresolved functionality claim, any upcoming automatic subscription renewals falling within the 7-day review window will be automatically granted an invisible 7-day billing cycle extension. Your account will remain active, and no payment will be processed during this evaluation period.
- If the material defect is successfully resolved: Your regular billing cycle will seamlessly resume automatically at the end of the 7-day extension window.
- If the material defect cannot be resolved: A full refund of your initial purchase will be processed immediately, and your subscription will be terminated with no further charges.
- If the functionality claim is rejected: If our engineering team objectively determines during the review window that the reported issue does not qualify as a material defect, the claim will be formally rejected. Upon rejection, the temporary billing extension terminates immediately, your regular billing cycle resumes on that same day, and your ticket will be reclassified to standard technical support to continue helping you.
6. Illustration of Functionality Claim
For avoidance of doubt, please refer to the scenario below for a step-by-step illustration of the functionality claim:
- Assuming a user purchases the subscription of Vista Profits AI Workforce on November 10, 2026.
- Upon successful payment, the subscription is instantly activated. The deadline to file for a functionality claim is latest by December 9, 2026.
- On December 9, 2026, the user decides to file for a functionality claim with supporting screenshots and videos of the identified material defect.
- Once the functionality claim is logged via the User Account Dashboard, with a valid ticketing number being assigned, the 7-day review window starts counting.
- In this case, the deadline of the 7-day review window is December 16, 2026.
- Meanwhile, the upcoming automatic subscription renewal falling on December 10, 2026, which is within the 7-day review window, will be automatically granted an invisible 7-day extension until December 17, 2026.
- Scenario A (Resolved): If the material defect is successfully resolved by December 16, 2026, the regular billing cycle will seamlessly resume automatically on December 17, 2026.
- Scenario B (Unresolved): If the material defect cannot be resolved by December 16, 2026, a full refund of the initial subscription fee will be processed immediately, and the subscription will be terminated with no further charges.
- Scenario C (Rejected): If our engineering team objectively determines during the review window – for example, on December 12, 2026 – that the reported issue does not qualify as a material defect, the claim will be formally rejected. Upon rejection, the temporary billing extension terminates immediately, the regular billing cycle resumes on that same day (December 12, 2026, in this scenario), and the ticket will be reclassified to standard technical support to continue helping the user.
7. Processing and Payouts
Once a functionality claim is approved by our team via your support ticket, the refund is triggered immediately through Paddle. The funds will automatically be returned to your original payment method. Please allow 5 to 10 business days for the refund to reflect on your statement, depending on your financial institution.
8. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
- Change of Mind: Requests based on finding an alternative tool or simply deciding you no longer want the Service.
- Automatic Renewals: Automatic subscription renewals are non-refundable. It is your responsibility to cancel your plan via your dashboard prior to the renewal billing date.
- Account Abuse: If your account is suspended or terminated due to a breach of our Terms of Service, all remaining access, credits, and funds are strictly forfeited.
9. Statutory Rights for International Users
For users residing in jurisdictions that provide a statutory right of withdrawal (such as certain US states, the UK or EU), you explicitly agree that by logging into your account, uploading data, or utilizing the platform's infrastructure, you request immediate performance of the Service and waive any statutory rights to cancel or claim a refund outside of our standard 30-Day Functionality Guarantee.
10. Exclusion of Booster Packs
Booster Packs (which provide users with additional emails, credits, or voice minutes) are strictly excluded from the 30-Day Functionality Guarantee. All sales of Booster Packs are final and non-refundable.